Refund policy

At FinestClock, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and hassle-free return process.

Easy Returns Within 30 Days
You have 30 days from the date of receipt of your order to return items. Items must not be damaged and must be returned in their original packaging with all included items (accessories, manuals, and protective materials). Our support team will guide you through the process every step of the way.

Restocking fee: £0 — we do not charge any restocking fees for returns.

Return Policy Overview

Return window: You have 30 days from the date of receipt of your order to return items.

Item condition: Items must not be damaged and must be returned in their original packaging with all included items (accessories, manuals, and protective materials).

Simple returns: Our support team will guide you through the process every step of the way.

Restocking fee: £0 — we do not charge any restocking fees for returns.

Return Shipping Costs

For faulty or incorrect products: No cost to the customer. This applies when the product received is incorrect, damaged in transit, or otherwise defective.

Change of mind: The customer covers the actual cost of the return shipping. This applies when the customer orders the wrong item, the item does not fit, or they no longer want it. Original shipping costs are non-refundable.

How to Return an Item

1. Contact us: Send an email to contact@finestclock.com with your order number and reason for the return.
2. Pack your item: Carefully repackage the item in its original packaging, including all accessories, tags and documents.
3. Send it back: Ship your return following the instructions provided in your return authorisation email. You may use the carrier or shipping method recommended in that email.

Refund Process

Inspection: Upon receipt of your return, we will inspect the item to verify that it meets our return criteria.

Refund timeframe: Once approved, your refund will be processed. It typically takes up within 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you would like to exchange your item for a different size, colour or product, please contact us at contact@finestclock.com and we will be happy to arrange a swift exchange.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. These products will be clearly marked as non-returnable on their product pages.

Contact Information

Store Name : FinestClock

Address : 83 Credon Rd, London E13 9BS

Email : contact@finestclock.com

Phone : +44 20 7946 0958

Customer Service Hours : Monday - Friday, 8:00 AM to 5:00 PM (UK time – GMT/BST)

Response Time : We aim to reply within 2 business days.

Questions?

Visit our FAQ or contact our Customer Service Team.